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How 3999app Handles Your Personal Data

This privacy policy explains exactly what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, and use our lobby — and how we keep it secure.

Account data protectionbKash, Nagad, Rocket payment dataCookie and device dataYour right to access or delete data
3999app How 3999app Handles Your Personal Data
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply security measures at every point where your data moves — from your first login to the moment a Rocket or Nagad withdrawal clears. Your account uses OTP verification during login so that only you can access it from a new device. We keep your data only for as long as your account is active or as long as required by applicable regulations. Once an account is closed and any outstanding obligations are settled, we remove personal identifiers from our active records according to our retention schedule.

Cookies and Session Data

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can clear or block cookies via your browser, though some features may not work without them.

Payment Data Security

Deposit and withdrawal records for bKash, Nagad and Rocket are stored in encrypted form. Only the transaction reference is visible to account support staff — full wallet credentials are never stored by us.

Data Retention

We keep account data for as long as your account remains open and for any period required by applicable law. After account closure, personal identifiers are removed from active systems on a scheduled basis.

Your Right to Request Changes

You may request a copy of your data, ask us to correct inaccurate details or ask for deletion by contacting support. We will respond after verifying your account identity via your registered mobile number.

REACH US DIRECTLY

Contact Us About Your Privacy

If you want to access the data we hold about your account, request a correction or ask us to delete your information, reach our support team directly. We handle all privacy-related requests separately from general account queries so your request gets the right attention. Response times depend on the complexity of your request, but we acknowledge every message we receive.

Live Chat Start a live chat from inside your account dashboard. Our support team can log a formal data request or direct your query to the right team.
Email Support Send your privacy request to our support email address listed in your account settings. Include your registered mobile number so we can locate your account.
Account Settings Some data preferences — such as cookie settings and marketing opt-outs — can be managed directly from the privacy section inside your account settings page.

Common Questions About Your Data at 3999app

These are the questions we hear most often about how we collect and use your data, what your rights are, and how to act on them. If your question is not here, reach us via live chat or the support email in your account settings.

We collect your name, mobile number and email address at registration. If you deposit via bKash, Nagad or Rocket, we also record the transaction reference linked to your account wallet.

No. We never store your mobile banking PIN or password. Only the payment confirmation reference reaches our system so we can match the deposit to your account.

Contact our support team via live chat or the support email listed in your account settings. Include your registered mobile number so we can verify your identity before releasing any data.

Yes. Submit a deletion request through support. We will remove personal identifiers from active records once your account is closed and any outstanding obligations are settled, subject to applicable legal retention requirements.

We share limited data only with payment processors like bKash or Nagad to complete your transactions. Third-party providers we work with are bound by agreements restricting how they may use your information.

You can adjust or block cookies through your browser settings at any time. Some session and preference cookies are needed for the lobby to function correctly, so blocking all cookies may affect your account experience.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.